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Carla's Story

CINCINNATI, Ohio (March 3, 2022) — Carla, a 58-year-old Madisonville resident, was diagnosed with COVID-19 in February 2021. Unable to continue working at her hospital job, she needed help paying her rent and utility bills.

She dialed 211, the United Way helpline. She spoke to a call specialist who is trained to listen as people describe their needs, and then refer them to appropriate community resources. “He was really patient with me because I was kind of in shambles,” Carla says.

The call specialist determined that Carla would best be served by contacting Hamilton County Job & Family Services and applying for assistance. Carla, however, is not computer savvy, and she expressed concern that she would have trouble submitting online applications and documentation. The call specialist said that if Carla could not find a trusted person to help her, he would do his best to walk her through it.

Read the full story here.

(March 3rd. 2022). How 211 Helped Carla Access Financial Resources. United Way.

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